About Prima Cripso
Who we are
Our company
Our mission
Purpose
Give eligible clients a secure, transparent way to access digital-asset markets — with euro rails, clear fees, and regulatory disclosures built into the experience.
Our vision
Direction
Become the exchange European clients trust for everyday crypto activity: compliant by default, honest about risk, and straightforward to use.
Legal entity & authorisation
MiCA Art. 62 / 63
What we stand for
How we operate
Security first
Segregated custody, access controls, and continuous monitoring protect client assets at every layer.
Regulatory compliance
MiCA-aligned policies, asset reviews, and pre-trade disclosures are standard — not optional extras.
Transparency
Fees, spreads, and risks are shown before you confirm. No hidden routes or surprise charges.
Regulatory & compliance
MiCA Framework
Prima Cripso operates under a compliance programme aligned with the Markets in Crypto-Assets Regulation (MiCA). We maintain policies for AML, asset listing, client communications, and ongoing supervision.
Complaints handling
You can submit a complaint free of charge to support@example.com. We acknowledge receipt promptly and respond within the timelines required by applicable rules. If you remain dissatisfied, you may escalate to the competent authority once our internal process is complete.
Conflicts of interest
We identify situations where our interests could conflict with yours — for example, when routing orders or selecting liquidity partners — and apply controls such as disclosure, segregation of duties, and monitoring. A full policy is available on request.
Safeguarding client assets
MiCA Art. 70 / 75
Client assets are held separately from Prima Cripso’s own funds. Custody arrangements, reconciliation, and withdrawal controls are designed to protect client property if the firm faces financial difficulty.
Segregation in practice
Crypto and fiat balances attributable to clients are not used for proprietary activity. Reconciliations are performed regularly and exceptions are investigated.
Environmental disclosure
MiCA Art. 66(5)
For each supported crypto-asset we will publish information on the principal adverse environmental impacts of its consensus mechanism, as required before or at the time of offering.
Governance
Management & oversight
Prima Cripso is governed by a management body responsible for strategy, compliance, and internal controls. Key functions include risk management, compliance, and internal audit, with clear reporting lines to senior management.
Contact & complaints
Reach us
For general enquiries or complaints, use the channels below. We respond on business days and prioritise account-security issues.
Trust by design
We combine technical controls with supervised processes so clients can trade with clear expectations about costs, custody, and support.
Risk disclosure
Crypto-assets are volatile. You can lose some or all of the money you invest.
Ready to get started?
Open an account, complete verification, and fund in EUR when approved. Availability depends on your jurisdiction and eligibility.